We Value Your Feedback
At RoyalCert, continuous improvement is at the heart of everything we do. Your feedback — whether positive or constructive — helps us deliver better services and a superior client experience. We take all feedback seriously and commit to acknowledging and acting on every submission received.
Submit Your Feedback
How We Use Your Feedback
- Review and acknowledge all submissions within 5 working days
- Share feedback with relevant service teams for action
- Use aggregated feedback to drive service improvements
- Inform our auditor training and development programmes
- Report feedback trends in our annual management review
Alternative Contact
Prefer to speak with us directly? Our team is available to discuss your feedback or concerns:
Complaints & Appeals
If you wish to raise a formal complaint or appeal a certification decision, please contact us through our dedicated complaints process.
Raise a Complaint