Quality Manuals & Operational Procedures
RoyalCert operates under a comprehensive Quality Management System (QMS) that governs all certification, inspection, and testing activities. Our manuals and procedures are developed in accordance with ISO/IEC 17021-1, ISO/IEC 17024, and ISO/IEC 17020, and are reviewed and updated regularly to maintain compliance with international accreditation requirements.
Quality Manual
The RoyalCert Quality Manual describes our management system, organisational structure, policies and the interrelationship of processes used to deliver certification services. It demonstrates our commitment to impartiality, confidentiality and continuous improvement.
The Quality Manual is available to clients and stakeholders upon request. Contact our office for a copy of the current version.
Certification Procedures
Describes the process for receiving, reviewing and accepting certification applications, including scope definition and contract review.
Details the methodology for planning Stage 1, Stage 2, surveillance and recertification audits, including audit team selection and programme development.
Covers the conduct of audits including opening meetings, evidence gathering, nonconformity classification, and closing meetings.
Defines the process for making independent certification decisions, including review of audit reports and handling of nonconformities.
Describes the ongoing monitoring of certified clients, including surveillance audit frequency, scope sampling and recertification cycles.
Sets out the process for receiving, investigating and responding to complaints about RoyalCert's certification activities and appeals against certification decisions.
Defines how RoyalCert protects client information and manages confidentiality obligations across all certification activities.
Describes the requirements, assessment process and ongoing development of RoyalCert auditors and technical experts.
Sector-Specific Technical Requirements
In addition to our core certification procedures, RoyalCert maintains sector-specific technical requirements documents for each certification scheme. These documents define the technical competence requirements for auditors and the specific assessment criteria applicable to each standard and sector combination.
- ISO 9001 – Quality Management: Technical Requirements Document
- ISO 14001 – Environmental Management: Technical Requirements Document
- ISO 45001 – Occupational H&S: Technical Requirements Document
- ISO 27001 – Information Security: Technical Requirements Document
- ISO 50001 – Energy Management: Technical Requirements Document
- ISO 22000 – Food Safety Management: Technical Requirements Document
- Personnel Certification: Scheme Requirements Documents
- Periodic Inspection: Technical Instruction Documents
Requesting Documents
Copies of publicly available RoyalCert manuals and procedure summaries can be requested by contacting our office. Certain documents are available exclusively to certified clients or upon execution of a confidentiality agreement.
Request DocumentsDocument Control
All RoyalCert documents are version-controlled and reviewed on an annual basis or when significant changes occur to relevant standards or accreditation requirements.
- Controlled document register maintained
- Version history tracked and archived
- Annual document review cycle
- Changes communicated to relevant personnel
- Obsolete documents withdrawn from use
Accreditation Standards
All RoyalCert procedures are aligned to:
- ISO/IEC 17021-1
- ISO/IEC 17024
- ISO/IEC 17020
- IAF Mandatory Documents
- UNAB Requirements